Technology Support for Families

Be sure to visit a new resource from FCPS- Technology Support for Families.

• Access tips and resources to help you and your family navigate Distance Learning with technology. 
• Find out how to help your student log into Blackboard and Google Meet for virtual classes and how to get help.

FCPS Parent Technology Help Desk

To support families who are working with their children during distance learning, Fairfax County Public Schools launched a new Parent Technology Help Desk. The number is 1-833-921-3277 (833-921-FCPS). It will be answered by staff 7 a.m.to 11 p.m., seven days a week. If the help desk is unable to solve the issue on the phone with the parent or guardian, they will enter a ticket on the parent’s behalf and the request for help will be transferred to the appropriate FCPS team. 

Parents or guardians who need help in a language other than English should let help desk staff know, and a interpreter will join them on the line. (FCPS also has existing parent information phone lines, available in eight different languages, that can assist with general questions about FCPS.)

FCPS has also set up an online portal to allow older students and parents and guardians to request technology help directly. 

Get more information about the new Parent Technology Help Desk. 

Video Tips & Tricks for Distance Learning

FCPS has created a YouTube Playlist with lots of helpful short video tutorials to support students during distance learning.

Multilingual Parent Information Phone Lines

FCPS language lines are available in eight different languages to assist parents who do not speak English as their first language. A school system employee will respond to your call in your preferred language within 24 hours, Monday through Friday. The caller will provide you with the requested information, arrange for you to speak with the appropriate school employee, or connect you with the resource that you are looking to find.

• Visit the FCPS parent information page to learn more.